What does an IT support company do?

IT support companies provide a range of digital and tech services for businesses and other organisations.

They ensure businesses are using those services efficiently, and have the solutions they need.

IT support services are often provided by freelancers or IT contractors, and not just larger enterprises.

In some cases, freelancers may work with larger companies to provide specialist fixed-term services to end clients.

But what is an IT support company, what does an IT support company do, and how do IT professionals providing support services typically work and get paid?

What is an IT support company?

An IT support company provides the technical support, assistance, maintenance, and management of IT systems for businesses and individuals.

They work to ensure hardware and software, networks, servers, and other IT systems used by businesses are functioning and efficient.

IT support companies cater to organisations of different sizes, providing the specialist expertise to help businesses safeguard their digital assets, improve their productivity, and minimise the risk of downtime.

Many IT support companies specialise in specific sectors, such as finance or legal services.

IT freelancers and contractors in particular may develop a specialism that more accurately reflects their previous professional experience.

What does an IT support company do?

Answering the question ‘What does an IT support company do?’ isn’t straightforward due to the sheer diversity of services they can provide.

Some of the core responsibilities IT support professionals offer include troubleshooting technical issues related to hardware, software or network failures.

They may work on-site, or remotely, depending on the nature and extent of the problem.

IT support professionals will carry out maintenance and install updates such as patches to ensure that systems work smoothly and are protected from vulnerabilities.

They will often provide a wider range of cybersecurity services, like setting up firewalls and antivirus software.

IT support companies often provide a first point of contact for employees or customers, giving assistance and resolving queries.

They also design and implement training programmes so employees can use technology effectively.

How does an IT support company get paid?

IT support companies will be paid in a variety of ways depending on the services they offer and the type of contract they have with a customer.

Many IT support companies offer subscription contracts providing a suite of basic services, such as routine maintenance and troubleshooting. Others may work on a contract basis for a particular job, invoicing the customer for an agreed fee when the work is completed.

To simplify their finances, many IT freelancers and consultants offering support services, choose to be paid by an umbrella company.

This gives them maximum flexibility and freedom to concentrate on developing their core business.

The umbrella company will act as an intermediary for IT consultants, taking care of administrative tasks like taxes and compliance.

The IT consultant works on client projects, leaving the umbrella company to process payments, deduct taxes, and ensure they remain IR35 compliant.

How Umbrella Tracker can help IT support companies and contractors

At Umbrella Tracker, we help IT contractors compare vetted umbrella companies across the UK.

Our team is informed by years of experience operating in the contracting marketplace, helping countless freelancers and IT contractors to find the most suitable payroll solution for their needs.

To learn more about how umbrella companies work, and to find the best one for you, don’t hesitate to contact our knowledgeable team of advisors today.

Call 0203 026 3303, or request a free comparison today by completing an online contact form.